Temporary Showroom Sales Support Staff

High Point, North Carolina, United States | Sales

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COMPANY
Mercana is one of North America’s leading home furnishings wholesalers, with interior designer and retail partners around the globe. As a “design-first” company, we produce unique pieces for the home each season including items such as wall art, furniture, lighting and home decor accessories.

Mercana is looking for 4 individuals to help greet customers, take orders, and work with our in-house Sales Reps at the Highpoint Market. This will be an hourly paid position of $20.00 /per hour. Individuals must be available from April 12 – 17, 2024. 

  • Training will be provided: Friday, April 12th  
  • Shift Dates: Saturday, April 13th – Wednesday, April 17th
  • Two shifts: 8:30am – 4:30pm and 11:00am – 7:00pm

Roles:
1. Greeter – Main Showroom guest services & showroom runner
2.  Hospitality


General Job Requirements
 Greet and engage with trade show attendees in a friendly and professional manner
 Help facilitate customer inquiries and get them the service they need
 Become familiar with Mercana Furniture Décor (about us & high-level product information), showroom layout, Mercana staff and sales reps,
 Capture customer comments and feedback each day and share with sales team/supervisor
 Physical Demands – requires prolonged periods of standing, walking, and movement throughout the Showroom. May involve reaching, crouching, kneeling and be required to lift/move boxes of hospitality products, a variety of merchandise or branding materials.


Responsibilities
Guest Services
    Scan showroom attendee badges and learn their motivations for their visit to help customers find the dedicated sales rep to support them through their visit
    Assist customers and respond to inquiries; facilitate customer and sales team introductions
Hospitality
    Help maintain the overall showroom appearance and exhibitor branding & sales materials
    Maintain cleanliness and orderliness of the showroom/kitchen throughout the event – trash removal, dusting/sweeping as required
    Ensure hospitality areas are always fully stocked and organized
    Act as host/hostess, making & serving coffee/popcorn/snacks
Other
    Any additional tasks assigned by the sales team / supervisor
    Capture customer comments and feedback each day and share with sales team/supervisor at end of each shift


Requirements / Preferred:
    Out-going, enthusiastic, friendly, and motivated personality
    Effective communicator, self-starter, organized, team player
    Promote a professional image (professional casual business attire – no jeans or shorts, no mini skirts, no crop tops; appropriate footwear for being on feet all day)
    Previous Highpoint Market tradeshow experience preferred
    Customer Service/Hosting experience and/or Sales Experience in Wholesale or Retail is helpful
    Interest in Home Furnishings & Décor, Interior Design, style & trends is a plus
    Ability to work independently as well in a team environment
    Ability to follow both verbal and written instructions – open communication with showroom sales reps


Please Note:
    Hours are not guaranteed and will be based on business needs.
    Lunch and beverages will be provided daily
    No cell phones allowed on the sales floor 
    Parking is not covered
    All interviews will be conducted virtually via Microsoft Teams