The Quality Control Inspector is responsible for diligently performing exacting inspections on Mercana products during and after the manufacturing process. The Inspector works closely with the Quality Management (QM) team in Canada to apply and refine inspection protocols and ensure all products meet Mercana’s quality standards. The Inspector communicates quality issues directly to factory management, works with production teams to remediate all issues, and escalates ongoing issues to the QM team and local leadership.

1. Performing QC Inspections

•     Conduct quality control inspections on products as directed by local leadership.

•     Utilize established standards, protocols, and the Qarma application to assess product quality against Mercana’s high standards.

•     Maintain a keen eye for detail and consistency throughout the inspection process.

2. Preparing QC Inspection Reports

•     Prepare comprehensive and accurate reports in Qarma detailing inspection findings.

•     Document all defects, discrepancies, and issues identified during inspections.

•     Ensure timely and complete reporting within Qarma to facilitate timely decision-making.

3. Collaborating with the Canadian QC Team and Factories

•     Work closely with the Canadian QC team to align on quality standards and expectations.

•     Collaborate with factory personnel to resolve specific quality issues, providing guidance and support.

•     Communicate effectively through Qarma to ensure a unified approach to quality control.

4. Resolving Specific Product Issues

•     Collaborate with factory and Product Development teams to resolve product-related quality issues.

•     Identify root causes of quality problems and work with cross-functional teams to implement corrective actions.

•     Ensure product quality improvements are effectively communicated and implemented via Qarma.

5. Developing Others

•     Support the onboarding and day-to-day development of QC Assistants, reviewing their work and providing feedback.

•     Speed & Efficiency: Completes inspections efficiently in Qarma without compromising evaluation quality.

•     Timeliness & Completeness: Inspection reports submitted promptly with all required information.

•     Accuracy: High accuracy in identifying and documenting product quality issues.

•     Resolution Effectiveness: Quality issues raised are resolved and product quality improves at assigned factories.

•     Bachelor’s degree or equivalent practical experience.

•     Proven experience in quality control inspections in furniture, home decor manufacturing or similar business.

•     Familiarity with quality control standards and protocols; experience with international teams and Qarma software is preferred.

•     Strong attention to detail and consistency in evaluations.

•     Effective english language written and verbal communication skills for reporting and collaboration.

•     Analytical mindset with the ability to identify root causes of quality issues.

•     Ability to work independently and as part of a cross-functional team.